Hickory & Swede | Hexagon Candle

If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

1. No Returns or Exchanges:

• We do not accept returns or exchanges on any of our products. This policy is in place to ensure the safety and integrity of our merchandise.

2. Quality Assurance:

• We thoroughly inspect all products before shipping to ensure that they meet our quality standards. However, if you receive a damaged or defective item, please refer to our "Damaged or Defective Products" section below.

3. Damaged or Defective Products:

• In the rare event that you receive a damaged or defective product, please contact our customer service within 48 hours of receiving your order. We will work with you to resolve the issue by providing a replacement or a refund.

4. Contact Information:

• To report a damaged or defective product or for any other inquiries regarding your order, please contact our customer service team at contact.earthhium@gmail.com

5. Exceptions:

• Some items, such as perishable goods, custom-made products, or personalized items, may be exempt from this no return policy. Any exceptions will be clearly communicated on the product page at the time of purchase.

6. Cancellations:

• If you wish to cancel an order before it ships, please contact us as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee cancellations once the order has been processed.